note: Direct this message to Josh asap. There is misunderstanding on the application of the product to the surfaces and the WHATIT fell to the floor. Customers are angry.
I need for you to return to Seattle as soon as possible. I will instruct you in more detail on the use of our product.
How to deliver the cryptic message…that was the question. Then it came to me in a flash. I would not malign Josh. I would read the message to him. It would then be not so much criticism as it would be acknowledgment of a mistake. The message would be transformed by the sound of my voice…cryptic no more! I had a thought that the flaw may not be in Josh’s performance. It may have been the instructor’s mistake. Maybe it should be read in an apologetic tone of voice. Maybe!
Every message is shaded by the sound that delivers it…on paper the sound is lost and the message is the reader’s to interpret. Reading out loud is thus more and more important.
Do you think that will work?